Welcome to our Support Center

Please find our Client Support FAQ below. To contact Client Support, please click the "Contact Us" hyperlink in the upper right-hand corner of your eSellerate control panel. That will redirect you to our support email address. For order support, please refer your customers to our Shopper Support contact form at https://www.mycommerce.com/shopper-support/.

Account Management

Account Management

Can I move the elements of my evaluation account to the live account or do I have to set things up again for the live account?


This article discusses the status of settings created in an evaluation account (such as SKUs, eSellers, serial number sets, etc.) when transferring to a live account.


When you switch from an evaluation account to a live account (by selecting one of the contract options, reading through the terms and accepting the contract), all of the elements of the evaluation account are automatically moved over to the live account. Thus, you never have to redo the setup.

When you're ready to start selling with the eSellerate system, please click the link labeled I'm ready to sign up with eSellerate NOW! at the top right-hand corner of your Sales Manager screen to start the licensing process. Your account can be activated and processing live orders within a matter of just a few minutes.

Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions
Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice