Welcome to our Support Center

Please find our Client Support FAQ below. To contact Client Support, please click the "Contact Us" hyperlink in the upper right-hand corner of your eSellerate control panel. That will redirect you to our support email address. For order support, please refer your customers to our Shopper Support contact form at https://www.mycommerce.com/shopper-support/.

Account Management

Account Management

I have an exclusive agreement with another company - can I still use your system?

Yes. Generally the exclusivity refers to online/web sales that other e-commerce service providers provide. eSellerate does offer other powerful and unique solutions that would not impose on the exclusivity agreement. This includes our Embedded Web Store eSellers (sell from within the application), which is very different from that of a web store and would not fall under that restriction. If you feel you may be in violation of your agreement, feel free to send the text of that portion of the license agreement in and we will gladly take a look at it for you and render an opinion. Regardless, we encourage you to visit with us on the possibilities.

Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions
Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice