Welcome to our Support Center

Please find our Client Support FAQ below. To contact Client Support, please click the "Contact Us" hyperlink in the upper right-hand corner of your eSellerate control panel. That will redirect you to our support email address. For order support, please refer your customers to our Shopper Support contact form at https://www.mycommerce.com/shopper-support/.

Account Management

Account Management

How do I get started using eSellerate?


This article provides an overview on how to get started using eSellerate.


To get started using eSellerate to sell your products, first create a free evaluation account using the following simple steps.

  1. Visit our Publishers home page at https://publishers.esellerate.net.
  2. In the New Administrators section on the left-hand side of the page, click Create Administrator Account.
  3. Review the Evaluation License Agreement, and then click I Agree.
  4. Fill in the account information; only the fields marked with an asterisk (*) are required initially.
  5. At the very bottom of the page, click Finished.

Once you have created an evaluation account, feel free to explore the eSellerate system. You can create SKUs (product records), assign them to your Web Stores, and place preview orders to test the system.

The eSellerate User's Guide.pdf is a handy reference for questions about the eSellerate system. The guide includes an excellent section on getting started, with step-by-step instructions for setting up the basic, required elements in your account. You can download the guide from the eSellerate Downloads page; there is a link to the page near the top right-hand corner of the main Sales Manager page.

Once you have downloaded the user's guide, just look for the section labeled Quick Start Guide.

You can also contact our Client Services team (support@esellerate.net) with questions about your account, or submit a ticket via the Support link at the top of any page in the control panel, for any questions about the system.

Once you are ready to being processing live transactions, click the blue banner labeled "Get Rates as Low as 7.9%..." at the top left-hand corner of the main control panel page, to begin the quick and easy click-through activation process. Your account can be activated and processing live orders within a matter of just a few minutes.

Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions
Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice