Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management
Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Glossary
Order Management
Payment and Accounting
Purchaser Questions

Purchaser Questions

I have no CSC number on my credit card. How can I purchase?

If you do not have a CSC number on your credit card or are unsure of where the CSC code is located for your particular card type, please refer to the instructions listed in this message.  If you find that you do not have a CSC code after reviewing this information and are still unable to successfully purchase please contact the issuing bank for your credit card.

As an extra security measure, eSellerate verifies the card security code (CSC), a unique three- or four-digit number that is separate from the credit card number. (If your card does not include a CSC, you may leave the field blank.)


CSC Location for Visa and MasterCard and JCB:
The CSC is the three-digit number located on the back of the credit card, immediately after the last four digits of the credit card number.

CSC Location for Discover:
The CSC is the three-digit number located on the back of the credit card, immediately after the 16-digit credit card number.


CSC Location for American Express:
The CSC is the four-digit number located on the front of the credit card. The four-digit number is located on the right or left above the account number.
  However, for American Express pre-paid gift cards, the CSC may be a three-digit number on the back of the card.

References
Refunds, Returns and Voids
Reports
Sales and Marketing
Sales Tax and VAT
SDK
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
Subscriptions
TLS Changes
XML Order Notice