Welcome to our Support Center

Please find our Client Support FAQ below. To contact Client Support, please click the "Contact Us" hyperlink in the upper right-hand corner of your eSellerate control panel. That will redirect you to our support email address. For order support, please refer your customers to our Shopper Support contact form at https://www.mycommerce.com/shopper-support/.

Account Management
Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions

Purchaser Questions

I have no CSC number on my credit card. How can I purchase?

If you do not have a CSC number on your credit card or are unsure of where the CSC code is located for your particular card type, please refer to the instructions listed in this message.  If you find that you do not have a CSC code after reviewing this information and are still unable to successfully purchase please contact the issuing bank for your credit card.

As an extra security measure, eSellerate verifies the card security code (CSC), a unique three- or four-digit number that is separate from the credit card number. (If your card does not include a CSC, you may leave the field blank.)

CSC Location for Visa and MasterCard and JCB:
The CSC is the three-digit number located on the back of the credit card, immediately after the last four digits of the credit card number.

CSC Location for Discover:
The CSC is the three-digit number located on the back of the credit card, immediately after the 16-digit credit card number.

CSC Location for American Express:
The CSC is the four-digit number located on the front of the credit card. The four-digit number is located on the right or left above the account number.
  However, for American Express pre-paid gift cards, the CSC may be a three-digit number on the back of the card.

Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice