Welcome to our Support Center

Please find our Client Support FAQ below. To contact Client Support, please click the "Contact Us" hyperlink in the upper right-hand corner of your eSellerate control panel. That will redirect you to our support email address. For order support, please refer your customers to our Shopper Support contact form at https://www.mycommerce.com/shopper-support/.

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Frequently Asked Questions

Frequently Asked Questions

My organization is tax-exempt and does not pay sales tax. How do I order without paying sales tax?


eSellerate's parent company, DR MyCommerce, is registered to collect state sales tax in every U.S. state that has a state sales tax.  Although it is not possible to prevent sales tax from being collected on orders placed by customers in those states, customers whose organizations are tax-exempt can receive a refund of the sales tax collected on their orders. This article describes the simple process of obtaining a sales tax refund.


Because there are no online databases by which various state-issued tax IDs may be electronically verified in real-time, it is not possible to prevent sales tax from being collected.  However, customers whose organizations are exempt from paying sales tax can receive a full refund of the sales tax amount, credited back to the same payment account used for the order.

To receive a refund of state sales tax after placing an order

1) Send an e-mail message to csfileattachment@digitalriver.com with a subject line of "Sales Tax Refund Request", or send a fax to +1 952-253-8760.

2) In the message, include the order ID shown on your receipt / invoice.  The order ID always begins with "ST" (e.g., "ST123456789").

3) In the message, please include / attach your organization's tax exempt documentation.  This may be a certificate, tax form, or other government-issued documentation.

Customer Support for sales tax refunds is available 24 hours a day.  Once your refund has been processed, the funds will post back to the payment account (e.g., credit card) used for the order within 3-5 business days, or sooner.

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