eSellerate's parent company, DR MyCommerce, is registered to collect state sales tax in every U.S. state that has a state sales tax. Although it is not possible to prevent sales tax from being collected on orders placed by customers in those states, customers whose organizations are tax-exempt can receive a refund of the sales tax collected on their orders. This article describes the simple process of obtaining a sales tax refund.
Because there are no online databases by which various state-issued tax IDs may be electronically verified in real-time, it is not possible to prevent sales tax from being collected. However, customers whose organizations are exempt from paying sales tax can receive a full refund of the sales tax amount, credited back to the same payment account used for the order.
To receive a refund of state sales tax after placing an order
1) Send an e-mail message to firstname.lastname@example.org with a subject line of "Sales Tax Refund Request", or send a fax to +1 952-253-8760.
2) In the message, include the order ID shown on your receipt / invoice. The order ID always begins with "ST" (e.g., "ST123456789").
3) In the message, please include / attach your organization's tax exempt documentation. This may be a certificate, tax form, or other government-issued documentation.
Customer Support for sales tax refunds is available 24 hours a day. Once your refund has been processed, the funds will post back to the payment account (e.g., credit card) used for the order within 3-5 business days, or sooner.