Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management
Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions

Purchaser Questions

Where is my CD?

When CDs are ordered via the eCD order option, you will need to allow for up to 2-3 weeks for delivery.  Most CD shipments are sent out much sooner than that, but we ask you to allow for a couple of weeks for delivery.  If your inquiring about a CD that was ordered through eSellerate but is not part of our eCD then you will need to contact the developer directly to inquire on its status.

Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice