Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management
Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions

Purchaser Questions

How do I take a screenshot?

You can create a screen shot and send it using one of these methods:

In Windows, you have two options. Press the Print Screen (or PrtScn) key on your keyboard to copy the entire screen to the clipboard. Press Alt-Print Screen to copy only the active window. Next you'll need to open an image editor (Microsoft Paint, which comes with Windows, is fine if you don't plan on doing any fancy editing), create a new file, and select Paste from the Edit menu.

You have more choices on a Macintosh. Pressing Command-Shift-3 creates a PICT file of the entire screen in the top directory of your boot drive. Press Command-Shift-4 to change the cursor to a cross, which you can click and drag to select an area of the screen to capture in a PICT file. The same combination with Caps Lock activated changes the cursor
to a circle; click a window with the circle to create a PICT of that window. Adding the Control key to any of these combinations copies the screen image to the clipboard.

Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice