Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management
Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Glossary
Order Management
Payment and Accounting
Purchaser Questions
References

References

How do I create a URL Alias?

You will first need to create a publisher short name. This unique publisher identifier will be part of all your URL aliases. It should be short yet descriptive.

For instance, MindVision Software might use the short name "mv" as in the following example:  http://store.eSellerate.net/mv/sale

From the URL Alias List page, click New. Enter a short name in the field provided. The name must use alphanumeric characters, and may include dashes. When you are finished, click Create Short Name.

Next, design the behavior of this particular alias at the URL Alias Detail page.

Alias

Enter a descriptive shortcut name to identify the alias. The name must use alphanumeric characters, and may include dashes. It will appear in the URL immediately after the publisher short name.

Description

Text that you enter here is for your reference only, and will not appear in the URL.

Command

This alias can direct the user to one of several places in the web store. Make your selection from the Command popmenu.

Web Store

Select the web store this alias should use.

SKU

This optional selection allows you to specify the SKU this alias should use. If you do not make a selection from this popmenu, you will be able to later append SKU information to the alias as needed.

Coupon

This optional selection allows you to specify the coupon ID that this alias will fill in for use in the purchase. If you do not make a selection from this popmenu, you will be able to later append coupon information to the alias as needed.

Final URL

This field dynamically fills in the complete alias as you design it. It does not allow you to copy text. Instead, you may copy the final URL after saving it. When you are finished, click Save Changes. After you create an alias, you may select and copy it from the URL Alias field displayed on the URL Alias List page.

Appending information to the URL Alias

To append information such as SKU RefNum or coupon or affiliate IDs to the alias, precede the first entry with a "?" and separate additional entries with "&" as in the examples below.

Original

http://store.eSellerate.net/mv/sale

With a coupon

http://store.eSellerate.net/mv/sale?coupon=couponname

With a SKU and a coupon

http://store.eSellerate.net/mv/sale?SKURefnum=SKU123456789&coupon=couponname

With a SKU and a tracking ID

http://store.eSellerate.net/mv/sale?SKURefnum=SKU123456789&PT=trackingID

With a basic affiliate

http://store.eSellerate.net/mv/sale?AffIDC=AFF123456789

With an eSellerate Affiliate

http://store.eSellerate.net/mv/sale?AffIDC=AFL123456789

Refunds, Returns and Voids
Reports
Sales and Marketing
Sales Tax and VAT
SDK
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
Subscriptions
TLS Changes
XML Order Notice