Knowledge Base

Knowledge Base

The Knowledge Base has more than 188 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. TLS Changes
  2. Ending support for TLS 1.0
  1. Account Management
  2. Can I customize my receipt?
  3. Can I move the elements of my evaluation account to the live account or do I have to set things up again for the live account?
  4. More...
  1. Advanced Sales Options
  2. Can someone purchase an eCD on its own?
  3. Does eSellerate provide CD fulfillment?
  4. More...
  1. Affiliates & SplitPay
  2. Can I split my revenues between myself and another developer and have eSellerate send out two separate payments?
  3. Does eSellerate support multi-tier affiliate capabilities?
  4. More...
  1. Business Intelligence Reporting
  2. APIs and Order Notifications
  3. Client Dedicated Support for Business Intelligence Reporting
  4. More...
  1. Currency and Pricing
  2. Can I set my SKU prices in currencies other than USD?
  3. How do I set up VAT-inclusive or tax-inclusive pricing?
  4. More...
  1. Custom Layouts
  2. Can I add HTML code directly to my Web Store?
  3. Can I customize my receipt?
  4. More...
  1. Fax & Phone Orders
  2. Does eSellerate offer a service that processes customers' telephone and fax orders?
  3. Why are some SKUs not showing up on my fax form?
  1. Frequently Asked Questions
  2. Can I run test transactions without generating real orders?
  3. Can someone purchase an eCD on its own?
  4. More...
  1. Getting Started with eSellerate
  2. How do I get started with a custom layout?
  3. How to Contact Technical Support
  1. Order Management
  2. Can I access/receive information about my customers (names/e-mails/etc)?
  3. Can I enter internal notes about an order?
  4. More...
  1. Payment and Accounting
  2. Calculating eSellerate Processing Fees, Affiliate Commission and SplitPay Payee Shares
  3. Can my payments be held until they reach a certain level?
  4. More...
  1. Purchaser Questions
  2. Can a user get their password/serial number from eSellerate if they have upgraded to a new computer?
  3. Can customers re-download software purchased through eSellerate?
  4. More...
  1. References
  2. How do I create a URL Alias?
  3. How do I redirect customers to download my trial version from a non-eSellerate site?
  4. More...
  1. Refunds, Returns & Voids
  2. How are chargebacks handled?
  3. How are refunds & chargebacks determined and handled?
  4. More...
  1. Reports
  2. Can I access/receive information about my customers (names/e-mails/etc)?
  3. Can my payments be held until they reach a certain level?
  4. More...
  1. Sales & Marketing
  2. Can eSellerate do fulfillment for hardcopy or printed manuals?
  3. Can I add a custom message to customer communications?
  4. More...
  1. Sales Tax and VAT
  2. How do I set up VAT-inclusive or tax-inclusive pricing?
  3. How does eSellerate collect VAT?
  1. SDK
  2. Can eSellerate help me protect my software from software piracy?
  3. Can I automatically check for updates and apply them to my software using the eSellerate service?
  4. More...
  1. Serial Numbers - Product Activation
  2. Are manually generated serial numbers automatically included for Product Activation purposes?
  3. Are serial numbers issued in consecutive order?
  4. More...
  1. Shipping & Fulfillment
  2. Can eSellerate do fulfillment for hardcopy or printed manuals?
  3. When is a customer's credit card charged for the purchase of physical goods that are shipped instead of downloaded?
  4. More...
  1. SKU Management
  2. Can I automatically check for updates and apply them to my software using the eSellerate service?
  3. Can I host files on my server and link to them from the Web Store?
  4. More...
  1. Subscriptions
  2. Can I allow customers to change the quantity on an existing subscription?
  3. How do I cancel a customer's subscription without refunding the original order?
  4. More...
  1. Web Store
  2. Can I redirect my customers back to my Web site after a purchase?
  3. Can I run test transactions without generating real orders?
  4. More...
  1. XML Order Notice
  2. If my XML order notices fail to reach my server, can they be resent?
  3. When trying to post via the XML feature, I get the message: "Underlying connection is closed; Remote server could not be reached". What does this error message mean?
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