Knowledge Base

The Knowledge Base has more than 187 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Account Management
  2. Can I customize my receipt?
  3. How do I get started using eSellerate?
  4. How long does it take for my changes to propogate to my webstore?
  5. How does eSellerate charge for its services?
  6. How do I change the bank account information that eSellerate has on file for my publisher account?
  7. More...
  1. Advanced Sales Options
  2. How do I set up a free trial period using subscriptions?
  3. How does eCD work?
  4. How long does it take for my changes to propogate to my webstore?
  5. How are eCD fees calculated? Why do I have to pay a percentage on eCD also?
  6. How can I prefill a coupon?
  7. More...
  1. Affiliates & SplitPay
  2. How do I append the affiliate ID to a store URL?
  3. Can I split my revenues between myself and another developer and have eSellerate send out two separate payments?
  4. Does eSellerate support multi-tier affiliate capabilities?
  5. How can I set the commission rate to be different per affiliate?
  6. How do I test my EST download?
  7. More...
  1. Business Intelligence Reporting
  2. How do I run a report that shows what was included in my payment?
  3. APIs and Order Notifications
  4. What's the difference between Business Intelligence reporting and the Business Navigator feature?
  5. Payment Reporting FAQ
  6. What is a "reporting variance"?
  7. More...
  1. Currency and Pricing
  2. Can I set my SKU prices in currencies other than USD?
  3. How do I set up VAT-inclusive or tax-inclusive pricing?
  4. What currencies does eSellerate accept for customer orders?
  1. Custom Layouts
  2. Can I add HTML code directly to my Web Store?
  3. How do I create a pre-fill URL?
  4. How do I implement Google Analytics Code or 1x1 pixel tracking?
  5. How do I get started with a custom layout?
  6. Can I customize my receipt?
  7. More...
  1. Fax & Phone Orders
  2. Does eSellerate offer a service that processes customers' telephone and fax orders?
  3. Why are some SKUs not showing up on my fax form?
  1. Frequently Asked Questions
  2. How do I create a pre-fill URL?
  3. How do I set up VAT-inclusive or tax-inclusive pricing?
  4. How do I get started with a custom layout?
  5. How are pre-generated serial numbers distributed?
  6. Understanding eSellerate Publisher Payment Dates
  7. More...
  1. Getting Started with eSellerate
  2. How do I get started with a custom layout?
  1. Order Management
  2. Can I access/receive information about my customers (names/e-mails/etc)?
  3. How does a customer retrieve their serial number if they lost their original email?
  4. Can I enter internal notes about an order?
  1. Payment and Accounting
  2. I am located outside the US. What payment options are available to me?
  3. Can my payments be held until they reach a certain level?
  4. When can I expect to receive my payment?
  5. Understanding eSellerate Publisher Payment Dates
  6. How do I run a report that shows what was included in my payment?
  7. More...
  1. Purchaser Questions
  2. What eSellerate files are installed on my computer?
  3. Why am I being charged sales tax on my purchase?
  4. What methods of payment does eSellerate support?
  5. Can a user get their password/serial number from eSellerate if they have upgraded to a new computer?
  6. I have no CSC number on my credit card. How can I purchase?
  7. More...
  1. References
  2. How do I create a URL Alias?
  3. How long does it take for my changes to propogate to my webstore?
  4. How do I redirect customers to download my trial version from a non-eSellerate site?
  5. What is eDP?
  6. What is a URL Alias?
  7. More...
  1. Refunds, Returns & Voids
  2. How are refunds & chargebacks determined and handled?
  3. My organization is tax-exempt and does not pay sales tax. How do I order without paying sales tax?
  4. How are chargebacks handled?
  5. How do I process a partial return?
  6. When would I void an order versus refunding an order?
  7. More...
  1. Reports
  2. Can my payments be held until they reach a certain level?
  3. Can I access/receive information about my customers (names/e-mails/etc)?
  4. How do I run a report that shows what was included in my payment?
  5. How are eCD fees calculated? Why do I have to pay a percentage on eCD also?
  6. Is there a sample of XML order notice using PHP?
  7. More...
  1. Sales & Marketing
  2. Can I add HTML code directly to my Web Store?
  3. I am located outside the US. What payment options are available to me?
  4. What methods of payment does eSellerate support?
  5. Does eSellerate support multi-tier affiliate capabilities?
  6. Does eSellerate support PayPal as a payment option?
  7. More...
  1. Sales Tax and VAT
  2. How does eSellerate collect VAT?
  3. How do I set up VAT-inclusive or tax-inclusive pricing?
  1. SDK
  2. Can I use C# (C-sharp) language?
  3. Issues with ActiveX control and Vista / Windows 7
  4. Can you explain how the Embedded Web Store eSeller works?
  5. Can eSellerate help me protect my software from software piracy?
  6. eWebControl365.dll registration issue on Windows 7
  7. More...
  1. Serial Numbers - Product Activation
  2. How can I give serial numbers to existing customers?
  3. Can eSellerate help me protect my software from software piracy?
  4. How are pre-generated serial numbers distributed?
  5. Can a user get their password/serial number from eSellerate if they have upgraded to a new computer?
  6. Are manually generated serial numbers automatically included for Product Activation purposes?
  7. More...
  1. Shipping & Fulfillment
  2. When would I void an order versus refunding an order?
  3. When is a customer's credit card charged for the purchase of physical goods that are shipped instead of downloaded?
  4. Where is my CD?
  5. Can eSellerate do fulfillment for hardcopy or printed manuals?
  1. SKU Management
  2. Can I set my SKU prices in currencies other than USD?
  3. How can I give serial numbers to existing customers?
  4. How do I set up VAT-inclusive or tax-inclusive pricing?
  5. How does eCD work?
  6. How long does it take for my changes to propogate to my webstore?
  7. More...
  1. Subscriptions
  2. How do I set up a free trial period using subscriptions?
  3. How do I cancel my subscription?
  4. Can I allow customers to change the quantity on an existing subscription?
  5. How do I cancel a customer's subscription without refunding the original order?
  6. I received an e-mail message indicating that my subscription billing had failed. What should I do?
  1. Web Store
  2. How do I create a pre-fill URL?
  3. How do I set up VAT-inclusive or tax-inclusive pricing?
  4. Can I run test transactions without generating real orders?
  5. Can I redirect my customers back to my Web site after a purchase?
  6. Why don't my SKU images appear on Windows machines, when they're fine on Mac?
  7. More...
  1. XML Order Notice
  2. If my XML order notices fail to reach my server, can they be resent?
  3. When trying to post via the XML feature, I get the message: "Underlying connection is closed; Remote server could not be reached". What does this error message mean?
Welcome Guest
Help Desk and Customer Support Software by Parature