Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management

Account Management

What HTML do I use to make my receipt show a clickable link for download?

eSellerate receipts and Order Confirmation e-mail messages support basic HTML markup.  You can add a hyperlink to the Order Email & Receipt Text field on your SKU's Advanced tab using the following simple steps:

1) Enter <a href=" followed by the URL of the download.

2) Immediately following the URL, enter ">

3) Enter the clickable portion of the link - i.e., the text you want customers to click to begin the download.

4) Following the text for the clickable portion of the link, enter </a>

For example, if your download URL is http://www.acme.com/download.zip and you want the clickable text to read as "Click here to download", you would enter the following:

<a href="http://www.acme.com/download.zip">Click here to download</a>.

Alternatively, you might consider using the URL itself for the clickable text of the link, like this:

<a href="http://www.acme.com/download.zip">http://www.acme.com/download.zip</a>


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