Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management

Account Management

What is the difference between the evaluation account and the live account?

The evaluation account behaves exactly like the live account in every way except for the fact that you will not be able to actually process transactions during the purchase process. All the features of the live account are available during evaluation.

Note:  Certain third-party-related functions such as those involving eSellerate Affiliates and SplitPay Payees are not available to evaluation accounts.

Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions
Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice