Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management

Account Management

Can I move the elements of my evaluation account to the live account or do I have to set things up again for the live account?

SUMMARY

This article discusses the status of settings created in an evaluation account (such as SKUs, eSellers, serial number sets, etc.) when transferring to a live account.

MORE INFORMATION

When you switch from an evaluation account to a live account (by selecting one of the contract options, reading through the terms and accepting the contract), all of the elements of the evaluation account are automatically moved over to the live account. Thus, you never have to redo the setup.

When you're ready to start selling with the eSellerate system, please click the link labeled I'm ready to sign up with eSellerate NOW! at the top right-hand corner of your Sales Manager screen to start the licensing process. Your account can be activated and processing live orders within a matter of just a few minutes.

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Serial Numbers - Product Activation
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XML Order Notice