Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management

Account Management

Do I need to sign up for an evaluation account if I want to start selling immediately?

Yes. The information that you supply while signing up for the evaluation account is necessary for the sign-up process. You can then click on a link at any time to start the licensing process.

Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Glossary
Order Management
Payment and Accounting
Purchaser Questions
References
Refunds, Returns and Voids
Reports
Sales and Marketing
Sales Tax and VAT
SDK
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
Subscriptions
TLS Changes
XML Order Notice