Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management

Account Management

Can I customize my receipt?

You can customize the online receipt by using a custom layout and making changes to the online receipt in the custom layout editor.  You can also add customized messages to the order confirmation and fulfillment e-mails that are sent to your customers immediately following the purchase and order fulfillment. To add a custom message to the email receipt, log in to your publisher account and under the Sales Information section, select Receipt Information. On the Receipt Information page, scroll to the Customized Order E-mail section. In this section, you can opt to add customized e-mail text to the order confirmation e-mail that is sent to your customer immediately after the purchase, and to the order fulfillment e-mail that is sent to your customer when you fulfill the order.
Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Glossary
Order Management
Payment and Accounting
Purchaser Questions
References
Refunds, Returns and Voids
Reports
Sales and Marketing
Sales Tax and VAT
SDK
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
Subscriptions
TLS Changes
XML Order Notice