Welcome to our Support Center

Please note that in order to improve the efficiency and effectiveness of our support team, we are no longer offering technical support by telephone. As always, you can contact us by e-mail or via the Support Portal for assistance, and your customers can e-mail or call our dedicated Customer Support team 24 hours a day for questions about orders or declined transactions.

Account Management

Account Management

How long does it take for my changes to propogate to my webstore?

eSellerate uses multiple redundant store servers to ensure that your customers can order any time of day, any day of the week.  When you make changes in Sales Manager, it can take a few minutes for the changes to be synchronized / propagated to all of the store servers.  Please allow 5-10 minutes for your changes to affect your live stores.

Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders
Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions
Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice