Welcome to our Support Center

Please find our Client Support FAQ below. To contact Client Support, please click the "Contact Us" hyperlink in the upper right-hand corner of your eSellerate control panel. That will redirect you to our support email address. For order support, please refer your customers to our Shopper Support contact form at https://www.mycommerce.com/shopper-support/.

Account Management
Advanced Sales Options
Affiliates and SplitPay
Business Intelligence Reporting
Currency and Pricing
Custom Layouts
Downloads and Reinstalls
Fax and Phone Orders

Fax and Phone Orders

Why are some SKUs not showing up on my fax form?

SKUs that have the Requires Shipping check box selected on the Advanced tab will not be displayed on the phone or fax form.  Shipping pricing varies depending on how the shipping table is set up, and since purchasers are usually prompted to select what type of shipping they'd like (USPS, Priority mail, etc.) it is not possible to have all of those options on the faxed form. The shipping tables vary for each publisher.

Also, publishers who use shipping tables typically control all aspects of fulfillment for shippable orders; eSellerate does not process fulfillment for any type of order other than eCD.

Frequently Asked Questions
Order Management
Payment and Accounting
Purchaser Questions
Refunds, Returns and Voids
Sales and Marketing
Sales Tax and VAT
Serial Numbers - Product Activation
Shipping and Fulfillment
SKU Management
TLS Changes
XML Order Notice